professional

For over 20 years, I've helped teams develop content that empowers, supports and delights users and developers. I've guided content strategy efforts for Google, Adobe, Microsoft, Verizon, AT&T, Walmart, Asurion, Quantcast and others worldwide.

I have extensive experience co-creating and optimizing UX copy and marketing/end user collateral. My specialties include transactional and marketing communication, user education, instructional material, chatbot content, email optimization, video production, web design and technical communication.

I provide vision and execute content plans to drive product adoption, engagement and sales across diverse channels. I establish business goals that support organizational objectives for obtaining and retaining clients, users and developers. 

You can view my resume or LinkedIn profile.

Here's some of my work.

Phoneclaim.com - Verizon

Google Earth User Guide (circa 2008)

Topsy Getting Started Guide

Additionally, I have other samples I can share with you upon request.