professional

For over 20 years, I've helped teams develop content that empowers, supports and delights users and developers. I've guided content strategy efforts for Google, Adobe, Microsoft, Verizon, Quick Base, Asurion, Quantcast, and others worldwide.

I have extensive experience co-creating and optimizing UX copy and marketing/end user collateral. My specialties include transactional and marketing communication, user education, instructional material, chatbot content, email optimization, video production, web design, and technical communication.

I provide vision and execute content plans to drive product adoption, engagement, and sales across diverse channels. I establish business goals that support organizational objectives for obtaining and retaining clients, users and developers. 

You can view my resume or LinkedIn profile.

Here's some of my work.

Phoneclaim.com - Verizon

Google Earth User Guide (circa 2008)

Topsy Getting Started Guide

Additionally, I have other samples I can share with you upon request.